Digital Onboarding / performance 281,743 events 10,000 cases in container

Performance

Showing only Variant #12 × Take it to the map variants

Where the time goes, ranked - with the cause named rather than left for you to infer.

Bottleneck register - ranked by total waiting time click a row to filter
ActivityOccurrences Median waitP90 wait Share of wait
Customer Accepted Offer 7,806 81.6 h 150.9 h 17.9%
Documents Uploaded 13,178 39.1 h 69.2 h 14.5%
Contract Signed 7,802 61.0 h 108.1 h 13.2%
Underwriting Completed 9,980 28.8 h 72.1 h 11.6%
Collateral Appraisal Completed 5,207 68.4 h 140.4 h 11.2%
Document Review 13,178 20.7 h 61.3 h 9.9%
Income Verification 9,990 7.2 h 24.9 h 4.2%
Final Compliance Review 7,802 9.6 h 49.2 h 3.6%
Underwriting Started 9,990 5.3 h 19.4 h 2.8%
Application Withdrawn 618 88.2 h 150.6 h 1.5%
Employment Verification 3,499 6.7 h 21.5 h 1.4%
Quality Check (4-eyes) 2,672 7.9 h 24.8 h 1.1%
Cycle time distribution

0.0 h to 648.6 h (98th percentile), 24 buckets

Slowest handovers from the stored matrix
HandoverCases MedianTotal
Offer Sent to Customer -> Customer Accepted Offer 7,806 81.6 h 645022 h
Contract Sent for Signature -> Contract Signed 7,802 61.0 h 475394 h
Risk Assessment -> Underwriting Completed 9,980 28.8 h 417868 h
Collateral Valuation Requested -> Collateral Appraisal Completed 5,207 68.4 h 405314 h
Document Request Sent -> Documents Uploaded 10,000 36.9 h 365609 h
Documents Uploaded -> Document Review 10,000 20.7 h 357767 h
Request Additional Documents -> Documents Uploaded 2,691 49.0 h 155768 h
Document Review -> Income Verification 9,990 7.2 h 151519 h
Contract Signed -> Final Compliance Review 7,802 9.6 h 130342 h
Income Verification -> Underwriting Started 4,783 6.0 h 60253 h
Offer Sent to Customer -> Application Withdrawn 618 88.2 h 53434 h
Income Verification -> Employment Verification 3,499 6.7 h 48869 h

Whole log, always - the matrix is computed once per data version and is not recomputed per filter.

Rework
ActivityCasesExtra
Document Review 2,691 3,178
Documents Uploaded 2,691 3,178
Request Additional Documents 473 487
Credit Decision Made 336 336